Canon India — canon pixma mg3670 all-in-one wireless inkjet printer

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492009

I have used this for not more than a year and now i am getting an error having code 5b02. I contacted the local canon service center and was told that this issue can be resolved by just a software resetting but will cost ₹2500 as i will require replacing the pcb of the printer.

It was working properly and now i am getting this error suddenly. I did my research and found out that this is because of the counter built into the printer's firmware which has triggered the error. Canon should not try to loot their customers.

I am sure the service center personnel is trying to cheat me. There has to be some transparency regarding the service charges and cost of repair of various problems that arise. Canon india should provide a detailed list of repair costs and replace parts price.

The error which i am facing now indicates that ink absorber is full and needs to be replaced. Upon inspecting i found out that it is not completely full and can still absorb more waste ink. And yes i am a pro user. I am well aware of the way this printer works and that why error code was displayed in the first place.

The cost of this new printer is approx. ₹3, 500 and pcb replacement costs ₹2, 500 which doesn't seem right.
Cost of both color and black ink cartridge when combined is more than ₹2, 500 which if added to cost of pcb goes above ₹5, 000.

As a fair resolution to this problem, i want canon to take only service charges and repair my printer as replacement of pcb wouldn't be required if canon didn't put such counting mechanism which restricts complete usage of the device even the scanner.