Canon India — malfunctioning of newly purchased printer g3010

Address:

110034

G 3010 printer sr. No. Klmf 12933 purchased from blubird info tech wazirpur industrial area on 15/10/2018 is having colour printing problem as well as its installation.
We are not able to use it till date.

The printer is not being connected with computer. While trying photo copying blue colour is not working/printing at all though all the chambers of the ink are fully filled in. Could it be a problem of malfunctioning of newly purchased printer?. The seller of the equipment was contacted personally who says tat it is the function of the canon co. To do the needful.

There is problem in installation of the printer also. The computer is not accepting the printer. Many attempts to call the call centre no[protected] proved to be unreachable.

H b sharma, advocate.