Canon India — my ink jet printer g-2000 not service in near about 15 days

Dear sir i live westbengal, habra. My inkjet printer model no g-2000 serial no-kkrx29060 is not working passed 15 days. I call cannon customer care and raise few ticket raise. But no response now till date. So now do you want help me anything. Customer care person should be tanesper engnier no. But engginer not response date to date. Every day messege from cannon and get a resolve mail. Thats position i called enginer but he should not response or not pick up his phone. Its a haresment from your company. So this type of issue are effect your company buisness.