[Resolved]  Canon India — N/w scanner-model-ir-adv-c3320 not working as per assured performance.

Address:	411019
Website:	www.fairdealadvertising.in

Dear Canon Team,
We purchased your copier machine, Model iR-Adv-C-3320. On 09.09.2015, through your Dealer, M/s. Om Systems, FND Logistics Pvt. Ltd. Pune, Vide invoice No. OS/GB/61 dt. 09.09.2015
Actually we had never thought of going for a copier machine, instead we were planning for a Digital printer. Your marketing person had highlighted many features of this machine and assured us a very close output performance to a Digital Printer. Unfortunately, we are very sorry to mention that not even 10 % of features are feasible on this machine. To name few, we are not getting desired color output; both side printing is not possible.
Every time upon our compliant, your authorized service engineer attends, but is unable to fix the problem. We here by request you to fix all the problems with this machine once for all and make it work as per its designed output or replace/take back this machine. If we are not getting any favorable response from your side, we may not have any option but to highlight this issue to Canon head quarters and also go to a Consumer Court to put forward our grievances.
Our Address.
M/s. Fairdeal Advertising,
36/37/42/43, C-Building,
Sanghvi Steel Compound, Mohan Nagar,
Telco Road, Chinchwad,
Pune 411 019
Contact Person: Nitin Bhide
+91 [protected]