Canon India — Print problem

Address:

At budelkani po Bhoipali ps kuchinda dist sambalpur

I am Bhesaj kumar patel, my printer canon 2012 model and The printer is under warranty .I am complain 16 june 2021 to slove my prblem to canon costmer care but no engineer come to slove my problem . This is message for booking
Dear Customer,
Your request CSP/20210616/2343414 is booked for
SrNo - KMCJ38039/G2012
Engr from - authorised partner, Ph no:[protected] will respond in 24 Wkg Hrs.