Canon India — repair of printer model canon mp 287 inkjet

satyanrayana m

Address:

sai agencies dwarakanagar viasakhaptnam

Dear sir
We wish to bring to your kind notice that we have given above said printer in the month of april 2020 at global service point visakhapatnam after our repeated follow up they have given in the month of july delay to due carona.
When we approached get repaired they said initially it will be rs.4500/ service charges, when 2nd time we asked they you need to change the cartridge accordingly we have purchase two cartridges for worth of rs.4500/- and paid service charges rs.550 plus. They said it will work when we brought to our office started one print only we could take we once again given to global service point diamond park area visakhapatnam. They said cra asy not available hence they can not do any service for the same and said take away.
We wish to ask if they would have said cra asy not working you need to buy new one we would have not invested on cartridges. Now it is not working. We spent rs.5000+ un necessarily.
Is it justice to your service agent did. Now we dont have printer in our office
Please arrange to send the cra assy repair the same.
Or else give us replace the printer. Failing which we have to file consumer complaint.

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Sep 22, 2020

Updated by satyanrayana m Dear sir
we wish to bring to your kind notice that we have given above said printer in the month of April 2020 at Global Service point Visakhapatnam after our repeated follow up they have given in the month of July delay to due Carona.
When we approached get repaired they said initially it will be Rs.4500/ service charges, when 2nd time we asked they you need to change the cartridge accordingly we have purchase two cartridges for worth of Rs.4500/- and paid service charges rs.550 plus. they said it will work when we brought to our office started one print only we could take we once again given to Global service point diamond park area visakhapatnam. They said CRA Asy not available hence they can not do any service for the same and said take away.
we wish to ask if they would have said CRA asy not working you need to buy new one we would have not invested on cartridges. Now it is not working.we spent Rs.5000+ un necessarily.
Is it justice to your service Agent did.Now we dont have printer in our office
please arrange to send the CRA assy repair the same.
or else give us replace the printer. failing which we have to file consumer complaint.