Canon India — replacement of canon pixma e477 printer

Address:

Jaipur, Rajasthan, 302001

There was a problem with the scanner module of my Canon Pixma E477 printer. The printer was purchased in May 2017. Since it had carry-in warranty, I was advised to show the problem to my local Canon service center. So I visited my local Canon service center in Jaipur, Rajasthan, India by the name of Central Camera Services. I showed the problem and they advised that the whole printer unit will be replaced and they gave me a replacement slip for the same and took the old printer from me. This was done on 10th March 2018 and it has been approximately 20 days and there is no update from the service center. Our business is affected due to this.
Attached photo of Service Report dated 10th March 2018.
Please assist.

Ticket number: CSP/20180327/825826
Name: Kushal Nagar
Mobile: [protected]