Cantabil Complaints & Reviews

Hello,
There was elastic issue in my jegging, black colour which i purchased from your kamla nagar outlet new delhi. The product is your new addition. I went to the store for alteration on 21 jan 2018 and they said they will alter that and return me back within 2-3 days. I went to the store after 4 days they said it's in our head office, i again visited and made number of calls to. On 4 feb 2018 i went to the store, owner sachin yadav said it's delay from our end and we will you give tomorrow i. E 5 feb 2018 by evening. I come to showroom today again but they said store it is still in our head office kindly come after few days.

This is the way you treat your customer?

Dear concern,

2 days back i bought a shirt from cantabil hisar i was in bit hurry n could not able to check the shirt. When i opened the shirt i found it defected. When i went to replace the shirt the store manager refused to replace the shirt and used unparliamentary language. Which is against the ethic.

Will not recommend any one to buy product from cantabil. Neither they have the good product nor the professional staff.

I have the left the shirt at shop only. I don’t want to use the product of this kind of brand

Complaining about cantabil women's showroom, v3s mall, nirman vihar:
I've had a pathetic experience shopping from this place! I bought a jeans from here and made a mistake for buying another one after sometime, but apparently they complained about not receiving the same article again. Apparently my mother bought it in my absence believing that it would offer the same quality but apparently not! When they could've easily offered a return! Pathetic it really is. Such a big company acting childishly.

I have bought a dark blue shirt from Cantabil, GIP, Noida of 1999INR.
After first wash, the white patches appeared on the shirt. I have returned the shirt to the showroom. They have given me one week time, after one week no action taken against this. It's like my 1999 INR wasted. This is not acceptable from a Brand like Cantabil. I want my payment back.

Dear cantabil
I purchased 6 jeans from your store but one jeans color has been een faded away. When i went for return at 17day they said use for fewmore days as there is 45 days return policy when i went at 41 day they were not accepting return.
When i asked them to compare this defective jeans with another same fresh sample of jeans they again refused to compare.
We are not interested in comedy as rest 5 jeans are good...

Dear sir,
I called your cc num many times, they gave me another mobile number, also tried. There was no response. What is ur agenda for customers support services? If you confident on ur every product then u should give solutions otherwise u can ovoid as u done? Then public can understand it...

How ll we get support?

Thanking you
Prince
[protected]

Hi team,

I bought 5 items from cantabil and i usually buy from them, but on 13th nov 2017, i bought and next day i asked them to give me an refund for the 2 items as i dont require it any more, so in case of listening to my query they are bluffing with me for the same. When i m saying that i dont need then how come cantabil can refuse to pay me back for the items which i am returning...

Cantabil sector-14 store gurgaon, haryana-122001

Purchased the girl top, the shirt color fades, the shirt submitted to store at rohtak for replacement, but store in charge said that the shirt couldn't be replaced due to purchased more than 45 days, this is not mentioned in the your bill, the shirt was returned after two washing and the color fades, i am the regular customer of cantabil, but this is not acceptable that the color fades in a month and couldn't replacement, see the matter and please replace the shirt.

I have been your customer at the himyathnagar showroom @ hyderabad since its inception stage. I appreciate the efforts you have taken for renovation of your showroom in the recent past. I have recommended your products to my friends also.
Now coming to the point, i had purchased few pants & shirts from the above showroom, during the sale & offers. Whenever i purchase the least would be not less than 5-6 garments. During the earlier purchase prior to the recent purchase (Bill no 0425138, 0424565, 0425107) etc i had purchased few trousers & shirts. The two linen trousers has colour faded only on the thigh part on both the pants.
When i complained to your [protected]@ the hyd showroom they told me bring the garment to the showroom. Even after noticing such defects my faith on cantabil has never faded & i purchased 8 (Eight) trousers again. I handed over the faded pants to your showroom person in the presence of your manager mr naveen on 04 th june 2017. I was given the version by your manager that the defected products will be sent to the company @ delhi and required will be done.
Today 21st august 2017, i happened to pass your showroom, wherein i stopped to enquire the status of the goods i handed over. Ironically i was surprised when they said they have received the courier. They took the cover from beneath under one of the shelves from the showroom stating that the company returned the goods as it is not possible since it is has crossed more than 45 days of time. Please make me understand if that was the case why did you recieve it to sent to the company. Sir, i was told the courier has been sent to your company, when i put my question of doubt that you guys have not sent to the company and your statement is false. They claimed that the courier cover was damaged. Within fraction of minutes your manager who earlier said he received the courier, changed the version & in a different tone and said i took the parcel personally to delhi & brought back on my return. Let me also place this in record the poly bag of raymond stores where i had given the trousers for inspection to your company was given back to me in the same manner with accumulation of dust. This shows your staff ingenuinity in handling customer 's genuine problems. My bottom line is that your hr dept should teach your staff to teach intelligent lies.
I was shocked to hear such different versions. Considering my position & stature this two trousers will not burn a hole in my pocket, but my trust & belief like a company of yours is shattered. Please do consider this incident as a matter of correctional methods not to displease other customers. If the need arises you may collect the garment to verify the facts & defects in the fabric.

Hi team,

This is regarding the trouser that i bought around a month back form
Your company store at sadar bazar agra. So would like to bring it to
Your notice that i am a regular customer of yours for reference you
Can check it through my contact number [protected] herein i would
Like to share my recent experience with the brand as i have mentioned
Above that i bought a trouser recently but that trouser got torn after
First wash this is happens due to the bad quality or it appears a
Defective article.
After this incident i am really very disappointed with the bran and in
Future i wont prefer cantabil.
Therefore kindly look in to the matter and replace that article.
You can find the attachment for you reference, attached is the
Snapshot of trouser as well as a copy of bill.
Looking forward to your mail, feel free to reach out to me.

Dear canatabail team

I went to the cantabil showroom 48, baner rd, vascon paradise society, baner rd, vascon paradise society, pune, maharashtra 411045. I was tried few t shirts and shirts and suddenly staff told me that i can't try more than 3 garments that is the rule.

So is it like that when you go to a cantabail showroom you can try only 3 garments and you have to buy then even if you did't liked it. The limit is already defined, never heard such type of foolish thing in any showroom. Please clarify if such rule exists i will advice everybody to ignore cantabail.

Sir i buy some garments from ur outlet situated at 47 ub ground floor, jawahar nagar, delhi on 1/9/2017 wide bill no - yh03 — 0002349
In that the offer us discount of 50+7 % its ok but they charge gst after deducting the discount. Now i have to say that in the mrp price all the tax included and when u deduct ooffer discount on the mrpprice its allready inclusive of tax gst. U never charge gst on gst but u charge 12 % gst on gst also. So this is malpractice. Also ur manager at the shop not willing to explain the same to me and said its the practice applied all over by our cantabill system. If its so thats wrong and have to be complained to the gst anytiprofitering division. I buy from other shop also under discount nobody charge extra gst. So plz clarify the problem as soon as possible.

Vipin jain

[protected]

I have purchased some garments from your preet vihar store. The price mentioned on the price tag was inclusive of all taxes. The store manager has charged gst extra on the mrp mentioned on the tag. I had talk with the concern person and noted my objection on the same but he was not agreed with me and rigid to pay gst extra on mrp. How is it possible??? Also your store manager was answerless against my query.

Price tags & copy of bill is enclosed herewith for your reference. Kindly give me the reason how you charged gst.

I hope you will understand the situation and take serious action in this matter and refund my amount which i have paid your against your so call gst.

Regards
Rajeev rastogi

Cantabil — defective item and negligence of duty and poor response by team


Md zaheeruddin on 26 august 2017

Submit a complaint
I purchased a trouser from a showroom in shop no g 4 sector 18 noida. But after first wash the color of the trouser got fainted and was not in a wearable condition. I contacted the show room via telephone and they ask me to dispatch the trouser to this address cantabil internation pvt. Ltd. B-47, 1st floor, lawrence road,, industrial area new delhi - 110035. I contact show room manager but no one any right answer about my trouser.. Trouser has been submitted to g 4 sector 18 noida. Uttar pradesh.
Kindly conferm wt return policy

Purchase date 21. July 2017
Invoice no... 750109
Le[protected]
Md zaheeruddin
[protected]. [protected]

Respected sir/mam,
I purchased few item your cantabil store in south extension part-2 new delhi.
Out of those items, there was a trouser whose colour has been faded after washing, even after washing it bucket with no other cloth or any garment at that time in bucket. I took that trouser to the store in south ex-2 to which they said that some other garment's colour on it.
Even though i told them to recheck with the company, they took that and told me that they will do the needful but they didn't. After more than two weeks when i went there to ask they said company said colour is not been faded and i am pretty sure they haven't rechecked with you. Please look towards this matter. I am buying garments from cantabil from last 7 yeas but never has such experience.

Last month i bought 3 jeans for my son, size 38. After 2-3 washing one jeans length size reduce to 3-4 inches. I am surprised how a big brand jeans shrink in big size. My registered mobile number with you is [protected]. I made payment through debit card. Right now i don't have bill. Please look into the matter.
With regards
Ashok sanduja[protected]

Dear Team

I have bought a T-shirt and one Denim jeans as on 16th june'16 from one of your outlet situated at E-365, Ground Floor, Nirman vihar, delhi.

Total bill amount was of Inr 2151/-.

After one wash of T-shirt whole introduced into the lower front of the T-shirt.
I donot know why this whole generated?
If i washed a tshirt for one time and the whole generated into the cloth then we can imagine the cloth quality produced by the cantabil...
I have return it to the owner of showroom but he refused to take it. And said company is not entertaining your problem.

Can you pleas give me proper resolution on it?
I want to return my tshirt and want a new one.

I hope i will get a positive response from canatabil team.

Regards
CA.AKHILESH NAGPAL
[protected]
ca.[protected]@gmail.com

There was a offer on 5th july 2017 (Buy 2 get 3 or 33.33% discount on each pant if you buy three pants) at CANTABIL retail india limited(Pune-baner) The MRP of one Jeans Pant was Rs.1999 and I purchased three pants the Discounted Price was Rs.3998. Rightly, I have to give Rs 3998 to them, instead they Have Charged me GST on the Discounted Price(12%) so my total bill became Rs.4478 .How can Anybody charge GST on Discounted price.This is pure...

I purchased a t-shirt, but woobles comes out at more than two place. We contacted respective store and they refused to exchange citing 45 days period.

Ridiculous and shameful for such company, they cheat indian by promising quality at higher cost and expect that they will wear it only for 45 days.

If the company wish to retain its reputation, they should exchange it and increase their customer satisfaction count.

Hope good will prevail over.

I purchased a shirt around in last week of January 2017 and hardly I put on it 4-5 times till now. Its Color faded away and its appearance became so bad. I m a regular customer of Cantabil and never expected like this. Really very bad experience. Plz return or exchange. Please help me.
Hope a positive reply very soon...

Chander shekhar
[protected]