Capfloat Financial Services Pvt Ltd — Consumer Loan Fraud - CIBIL Report

Hi Consumer Complaints team,

I have never applied or approached CapFloat Financial Services Pvt Ltd for a consumer loan, however upon checking my recent CIBIL report, I was shocked to learn that there are 2 consumer loans tagged on my credit report from different banks with the same account number and both opened on the same date - September 20, 2022 with a sanctioned amount of INR 400 and INR 1600 respectively.

None of these were requested by me, and still reflected on my CIBIL profile without my consent or knowledge.

Acct 2 - CapFloat Financial Services Pvt Ltd - INR 400
Acct 3 - Karur Vysya Bank Ltd - INR 1600

I am glad I requested for the CIBIL report for the first time ever in my life, and that helped to discover such a fraudulent practice from the Bank. Though I have raised a dispute with CIBIL, the following response from CIBIL indicates that they cannot make any corrections or provide a clear clarification:

"Please accept our sincere apology. TransUnion CIBIL on reviewing the information reported by bank /financial institution understands that the provided details are correct, we recommend you to get in touch with AXIO for required correction. As per Credit Information Companies Regulation Act, we are not authorized to delete or modify any records in your CIBIL Report without confirmation from the respective institute."

I have noticed that there are numerous people who have lodged a complaint here in the consumer complaints forum, regarding the same experience from CapFloat Financial Services Pvt Ltd.

Please find attached screenshots from the CIBIL report and the CIBIL dispute status and request your kind action to ensure that these 2 fraudulent loans are removed from my profile with an immediate effect and no banks adopt such fraudulent practices by cheating innocent people.

Thank You.