Capital First — advance emi demanded by capital first and marking that as excess amount instead of marking that is concerned month emi.

sanjana pal

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201013

On 1-2-2018 i received a call from capital first . That lady asked me to pay the february month emi on 1-2-2018 itself even within half an hour from her call, which is payable on 5 of every month. Even without telling me the reason for the prepayment and also asked me to submit a cancelled cheque and ECS form to them. i also asked for a e mail for this document issue but they did not sent that to me. As per the confirmation i paid the EMI on 1-2-2018 itself. Then on 2-2-2018 i received a text regarding the EMI again so i called the CUSTOMER CARE of capital first the then i got to know that they have marked that as the excess amount instead of marking that as the february month EMI and when i asked them that i[censored] were going to mark that as excess then why did u guys asked to the emi that same day then they were like that any call u receive regarding the emi u just need to pay it on time only. If this was so then why did they demanded the emi on 1-2-2018, i wanna know the exact reason why did they asked me to pay the emi on 1-2-2018. Also now they are about to deduct the payment by the cheque given to them by me, why so ? when i have already paid for it then why should i chase you guys and why should i cordinate with u. You guys are responsible for this ### not i .I want a proper answer for this and reason also. CUSTOMER CARE have messaged me a ticket no. 06483092 and my LOAN no. is 13442506.

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Capital First customer support has been notified about the posted complaint.

Feb 03, 2018

Updated by sanjana pal Today I got a message from them saying that ur complaint is resolved ... I don't who the he'll resolved that without even having a concern regarding the same .. they did not even tried to resolve it by a call or by asking that what is the issue and they are marking it as resolved .. who the ### do that . What a low class 3rd grade service they are serving to their customers. I did all the things which they asked me to do and it's been more then 1.5 day i did not received evn a single call from their end and they are marking my issue as resolved ... I want a proper reply from u guys by making a CALL TO me ... not like this. Did u guys get that or no.? I have attached the screenshot also of the message which I received today from them.

Feb 03, 2018

Updated by sanjana pal i got a message from them.. fraud people r working there .. M attaching the screenshot with highlight... check the same n contact me for the same issue.