[Resolved] Capital First — agent misbehave

Kalra Jatin Kalra

from New Delhi, Delhi

Address:

Gurgaon, Haryana, 122001

Hi
I called to customer care no. Regarding my bike loan it was on the name of my brother mr himanshu mehndiratta who is expired in road accident in november 2017 regarding that i had called to customer care but your agent mr faizal has no sense how to talk to customers he has not given me any informaton nither the branch adress when i asked to transfer the call to your superwiser he has denied that also call was going on 18 mins then again i called from another no. Then one agent ms heena attended my call and given me the proper information after the verification process & resolved my all the quries. Then i asked to heena also about faisal then faisal disconnected my call after 18 mins. So please give me the revert what u are doing about faisal now?

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Jul 27, 2018

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2018

Capital First Customer Care's response Dear Mr. Kalra,

This is with reference to your post addressed to Capital first regarding your loan application.

We understand that your interaction with our official was unpleasant, please accept our sincere apology for the inconvenience caused to you.

We focus considerable efforts on training our staff to ensure high level service and we shall further strengthen our efforts in this direction based on your feedback. We request you to take this incident as an exception and not an indicator of our service.

We would also request you to write to us on social.[protected]@capitalfirst.com with your contact number and loan number to assist you further.

Assuring you best of our services.

Best Regards,

Capital First Limited