[Resolved] Capital First — bouncing charges of rs.400/- for an already paid emi | |||||
Loan id[protected] I have made the payment of my first Emi which was due on 2nd September through UPI on 31st August at around 6.18pm. My account got debited for the emi amount that is for Rs.4180/- and iam having the reference no for the same. But on 3rd of Septmeber u people have submitted my cheque for the payment which i have already made on 31st of August itslelf even after paying the Emi. And yesterday when i checked the capital first app there was a Bounce charges of Rs.400/- and u people have added the same amount to my loan amount. This is really ridiculous and i dont know even after paying the emi 2 days before due date why have u people presented my cheque to the bank and why have u added Rs 400/- extra as bouncing charges for the loan amount. And after u had presented i got a call from my bank that they have recieved the cheque form capital first for the debit of Rs.4180/-, and i informed the bank not to honor the cheque because i have already payed the emi. I dont know why you people are very merciless and why u people make a free money by simply placing the bounce charges for the emi which was already payed 2 days before the due date and stealing our hard earned money. Hence i request to change the amount and take of the bouncing charges which is added unnecessarily. Was this information helpful? | |||||
Sep 19, 2018 Complaint marked as Resolved Capital first company has waived of the bounce charges of Rs.400/- and they have resolved the issue raised. Thanks for the support. Capital First customer support has been notified about the posted complaint. Verified Support Sep 14, 2018 Capital First Customer Care's response Dear Mr. Kumar, This is with reference to your concerns regarding our services. We tried contacting you on your mobile number, however, we were unable to connect with you. Further we are working on your concern and we would send the final response on your email id. Assuring you of our best services always. | |||||
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