[Resolved]  Capital First — capital card for no reason... all my loan is paid on time

Address:Thane, Maharashtra, 401208

Capital card is blocked without notifying us... Its a big strange to me as i always made my payments on time to capita... Dont find any reason why ull blovked my card... Not happy about it... Please revert me whats happening... Customer service dont find much helpful... Should be trained on communication... Card no is 7330755... Please capita help me out with this...
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May 14, 2018
Complaint marked as Resolved 
I called them today...they were pathetic..just keep on telling that after 90 days or more my card will be unblocked..doesnt make sense..i have not receive my emi card also...pathetic service my capita...blocking card for no reason
Capital First customer support has been notified about the posted complaint.
May 14, 2018
Updated by Susanna Gomes
Capital card is blocked without notifying us...its a big strange to me as i always made my payments on time to capita...dont find any reason why ull blovked my card...not happy about it...please revert me whats happening...customer service dont find much helpful...should be trained on communication...card no is 7330755...please capita help me out with this...
Complaint marked as Resolved
May 14, 2018
I called them today...they were pathetic..just keep on telling that after 90 days or more my card will be unblocked..doesnt make sense..i have not receive my emi card also...pathetic service my capita...blocking card for no reason
Verified Support
May 15, 2018
Capital First Customer Care's response
Dear Ms. Susanna Gomes,



Greetings from Capital First!



This is with reference to your concerns regarding the loan account.



We tried contacting you on your mobile number, however, we were unable to connect with you.



We are looking into the concerns raised by you and we would send the final response on your email id.



Assuring you of our best services always.



Regards,
Capital First Limited
Complaint comments 

Comments

Dear sir,
am taking one mobile i paid correctly maintain the balance and all but now i wil give the reference number by mistake rong number unfortunatly my card is lock pls help me i want mobile onether pls check my card and pls help me
Capital First Customer Care's response, May 16, 2018
Verified Support
Dear Mr. Nagraj‎‎, we are concerned about your query. Please write to us on [email protected] with your loan account number and contact number to address your concern.
Sir My Name Is Hansraj Prasad And in capital first Accont My Mobile No feed Is [protected]
That No Is Deactivated Beacause My Mobile theft And I Cant Get Any Loan
As Per Request Please Change My Mobile No To [protected]
Thankyou very Much
Capital First Customer Care's response, May 22, 2018
Verified Support
Dear Mr. Prasad,


This is with reference to your concerns regarding the loan account.


We tried contacting you on your mobile number, however, we were unable to connect with you.


We wish to inform you that we are looking into the concerns raised by you and we would send the final response on your email id.


Assuring you of our best services always.


Regards,
Capital First Limited

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