[Resolved] Capital First — capital first penal charges overdue

ksanthosh

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500049

This is regarding loan account 2303529.

I've taken loan from capital first 3-4 years ago.At that time there is one check bounce to my account and i've called ur customer support earlier not to drop cheque as i will arrange money witthin 2 days so i said to drop the cheque into the bank after 2 days but the cheque was drpped at that time it was bounced after that i called to customer care that to remove penal charges, after i completed the loan payment i did not get any message or call regarding penal charges.After so many years now they sent 1600/- is overdue towards penal charges.Please remove the penal charges

regards:
k santhosh

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Aug 28, 2018

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Capital First Customer Care's response Dear Mr. Santhosh,

This is with reference to your concerns regarding your loan account.

We tried contacting you on your mobile number, however, we were unable to connect with you.

We wish to inform that we are looking into the concerns raised by you and we would send the final response on your email id.

Assuring you of our best services always.

Regards,
Capital First Limited

Jul 25, 2018

Updated by ksanthosh i did not get any call from u..and my phone number wasn't changed and it's working fine

Verified Support

Jul 26, 2018

Capital First Customer Care's response Dear Mr. Santhosh,

This is with reference to your concerns regarding your loan account.

We tried contacting you on your mobile number, however, we were unable to connect with you.

We would request you to write to us at social.[protected]@capitalfirst.com with your alternate contact number to assist you further.

Assuring you of our best services always.

Regards,
Capital First Limited