[Resolved]  Capital First — card blocked without any reason

Address:712305

This is atri bhattacharyya, registrar mobile no - [protected] & dob is[protected].

I got a sms few days ago that my capital card has blocked due to some internal reason where as not a single cheque has bounce but i paid excess emi last month for wrong information of capitals executive.

She called me to pay emi online on 5th, and assured me that those emi will not charged form bank... But still at night all emi was charged which i paid earlier online.

I called many times to their customer care... I send many mails also... Still there is no responce from the capital first. Also they not providing a proper reason that why my card had blocked.

Now i have to purchase a product from a store and they told me that my card has blocked
But i have to purchase this product very urgently.

So please give a solution for this.
Am taking loan from capital first that not mean they have do this kind of thing. So pleas give a proper solution through mail at your earlier.
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May 24, 2018
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Apr 09, 2018
Updated by atri_1989
one of their executive called me and told that they r unable to activate the card due to their 'INTERNAL' Issue.
When i asked them the reason they r repeatedly saying Internal issue.
They dont even know the exact reason when I asked them.
Verified Support
Apr 09, 2018
Capital First Customer Care's response
Dear Mr. Bhattacharyya,



Greetings from Capital First!



This is with reference to your concerns regarding your loan account.



At the outset, we regret for the inconvenience caused to you.



Pursuant to our conversation today, we are looking into your concerns and we would send the final response on your email id [protected]@yahoo.co.in (email id masked for security reasons).



Assuring you of our best services always.



Regards,

Capital First Limited
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