[Resolved]  Capital First — complaint regarding subsidy from submittence & the irresposible behaviour by the capitalfirst employee and relationship manager

Address:	New Delhi, Delhi, 110091
Website:	[email protected]

Hello there,

Greetings!!!

This is rahul dharia, consumer of capital first having loan account number 13854805. I bought the loan scheme in december 2017 with subsidy facility. My loan was approved in january and i started paying emi by fabruary itself.

At that moment of approval, i filled and handed over the subsidy form to your company employees ‘raj dubey’ & ‘ravi’. I was in continous touch with them and customer care. They assured me that subsidy will start refunding to my account within three months. But i received nothing. I was told by customer care that my form was not submitted yet.

I received some documents regarding the loan meanwhile. I took my complaint to devender farswan-rm ([protected]), and kept in touch from may to june. After following up regularly, mr devender told me that my subsidy form was not submitted.
Then in 6th july, 2018, i submitted my subsidy form to devender farswan by hand. He told me that my form will be submitted to the headoffice within one week. After two weeks, i contacted the customer care for the confirmation & they told that my form is still not yet submitted.

I was terribly frustated withing this time. I contacted mr devender farswan regularly to ask why my form is not submitted but he always come up with the same answer that he will check today, but never gave me a solid reply. I have to call him at regular basis but i receive same reply always.

Plus i have also paid your company 12000/- for life insurance and 13353/- for home insurance. I have not received any insurance documents till yet. I raised the complaint to same person devender farswan, but all went in vain.

I am completely frustated and losing my faith in capital first. My quastion is that i am not receiving the subsidy benefits, so will bear the loss i am facing? Its almost 2000rs approx every month loss for me. Why i have to face your irresponsible employees?? Is that how you treat your consumers?? I am facing problems since i am using your services.

I am mentally harrsed by giving you my hard earned money and really had a very bad experience.

Therefore, i want capital first to look into the mater as soon as possible. Otherwise i will be more than happy to go for consumer court & legel complaint.

Attached are the documents for the reference.

Thank you.

Sincerly
Your unhappy & frustated customer