[Resolved]  Capital First — Consumer loan

Address:

Hyderabad, Andhra Pradesh, 500028

Hi capital first,

My name is sohaib and i have a consumer loan with a/c no.5754726 for which the emi is inr 3, 589, due date being the 5th of every month.

In this case being 5th of june. I ensured that you received your payment right on time and i made the payment on the 4th itself for which i also received an email confirming the receipt of the payment.

However, after making the payment on the 4th of june, capital first again deducted an amount of inr 3, 589 on the 6th of june and also reversed it the same day itself as i had already made the payment on the 4th of june, (Just 2 days before).

To my surprise, once again after 2 days, capital first have again charged me inr 3, 589 on the 9th of june, after me making the payment on the 4th and you taking money and reversing on the 6th. You had again charged me for that amount in an unauthorized way.

This is definitely not acceptable and "considering you may have looted millions of customers who do not check their bank accounts" you can be sued for fraudulently charging customer's bank account without their consent. We may have standing orders and scheduled payments and this is intolerable.

Kindly please rectify the issue and ensure this does not repeat again. You can reach me on [protected]@yahoo.Co.Uk / +[protected].

I hope capital first is not involved in money laundering or anything like that for which we may have to involve consumer national poling and court and all.

Your cooperation in explaining this and instant reversal will be highly appreciated.

Thanks and regards
Sohaib