Capital First — deduction issues

Address:TP 20, FP No 80 to 91, Sun Square, Chimanlal Girdharlal Rd, Besides Hotel, Regenta, Ahmedabad,, 380006

My entire loan is paid up than too they have deducted money two times from my account. When i call toll free number they tell me to send a mail on there email address and on email no one cares to reply. And after so many days the person on toll free number tells me we will take 10 more days to refund. I never knew small banks have this problem. There agent whom i had a talk to his name is nitin hiwale. Most pathetic company ever seen. I have shown in the screenshot that they deducted the extra money from my account.
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Capital First customer support has been notified about the posted complaint.
Complaint comments 


Dear Sir,
We request you to write to us from your registered email ID with your contact details at social.[protected] Our customer service team will get in touch with you at the earliest.
Hi as I have taken a product from capital first I paid my emi on time then to u people have charged me bounce payment charges of rupees 944 please kindly check and update me.

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