Capital First — easy buy card temporary block

I understand that in this recent pandemic situation it is difficult for everyone to operate, but businesses are still functioning a company's real mettle is tested in such times. My easy buy card is coming up as temporary blocked suddenly i have never failed to pay emis. I haven't even opted for moratorium that the rbi has extended. There has been no lpc. The phone lines are not working to your customer service and why don't you guys have an email support team or an email address where grievances can be registered? This is absolutely not consumer friendly.
Please get in touch with me asap!