[Resolved] Capital First — emi card not delivered

Amit5622

from Hyderabad, Telangana

Address:

500081

It has been more than 10 months since i applied for the card and haven't received the card yet. This has been a very bad customer experience.

Loan account number 9627391 i have a loan in capital first as per their terms after 3 months i should receive an emi card, how ever i have spoke to capital first customer care they said it is been dispatched to my communication address and i haven't received yet again called customer care now they says i wont be receiving an emi card until my loan tenure.

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Nov 28, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Capital First Customer Care's response Dear Mr. Singh, We tried contacting you on your mobile number 88xxxxx00. However, we were unable to connect with you. However we are working on your concern and we would send the final response on your email id XXXXXXXXXXXX(email id masked for security reasons).