[Resolved] Capital First — EMI cash payment collected personally and later shown as "cancelled" | |||||
My Loan number is : 3256946. The loan tenure ended in March 2016. I have been harassed by Capital First for a year over a supposedly missing EMI payment for the month of August 2015. The cash payment for that month was collected personally from my hand by a Capital First representative on 18th August 2015 (see receipt attached) and now Capital First says the transaction is cancelled according to their records. How can a transaction where there is a physical transfer of cash be cancelled. If it is cancelled then give me my money back first. I have been getting threatening/harassing phone calls asking for the missing EMI payment since last year. Despite my best efforts to talk to Customer Care/Nodal Officer on multiple occasions, there is still no resolution to this problem and I still receive those calls threatening to reduce my Credit score. Kindly get this issue resolved. Was this information helpful? | |||||
Sep 6, 2016 Complaint marked as Resolved Thanks for getting this resolved promptly Capital First customer support has been notified about the posted complaint. Verified Support Aug 23, 2016 Capital First Customer Care's response Dear Mr. Bibra, Greetings from Capital First!! This is with reference to your concern regarding collection call. Further to our telephonic conversation, we will send the final response to your registered email address [protected]@hotmail.com (email id masked for the security reason) Regards, Capital First Limited | |||||
 1 Comment | |||||
Comments
I have not received EMi card, already i paid loan amount 3 month, this my loan number-6218911, my home address, No- 1716 TNHB colony, jhothi nagar sithalapakkam chennai -600126
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