[Resolved] Capital First — I have paid my regular emi from 15/7/2015 but it delayed last 2 months because of ecs | |||
This is prakash, i have loan with capital first in aug 15 2015 for tv, i have paid my regular emi in time but from last two months i am unable to credit the emi amount on 5th, last before month i have credited rs of 3600 in my account on 5th, immediately capital first has deducted the emi with additional charges of rs 225 .This month i have credited my account on 6th and waited for auto deduction but it not happened, and on 11th i have a call from cf executive mentioning that i have to pay the amount, then i have said her regarding auto deduction but she replied saying that technical issue with auto deduction and ended call saying that she will send a person to collect amount of rs 1040. But on 12/4/2016 i paid my due through net banking and it was showing the additional and bouncing charges of rs 800 . The main thing is yesterday night when i went to draw my amount in the bank which i have credited then it was showing multiple deductions of 225 from afternoon even i paid my emi in morning, so i had call with bank executive he replied me it happened with you people, , , , please look to this issue and please credit the deducted amount . Was this information helpful? | |||
Complaint marked as Resolved
Capital First customer support has been notified about the posted complaint. Verified Support Apr 13, 2016 Capital First Customer Care's response Dear Mr. Prakash
Greetings from Capital First!
This is with reference to your query regarding EMI.
We request you to kindly share your alternate contact number and Loan account number on our nodal ID nodal.[protected]@capfirst.com to check and assist you further for your concerns.
Regards,
Capital First Limited
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