[Resolved]  Capital First — inappropriate behavior from tele-representatives on regular basis

Address:Mumbai City, Maharashtra
Website:www.capitalfirst.com

I have always dealt with capital first, from the time i started going for loans (Personal and consumer durable). But, i guess it was my worst choice. I have always been making their payments on time. Post demonitisation i lost my job and even after that i continued to pay them as priority. It's just been recent two-three months that i am missing out on the payments, that is because i am completely broke now. I still go ahead and arrange for money and make their payments within 1month's time. I am more concerned about my own cibil ratings. But it seems like capital first has hired 'mawali's to talk to people, who even miss out on a single due date. They almost get offensive, talk blunt, and threaten to visit our homes and create havoc. I will make sure that even if i am left with no options to get a loan, then too i would never take it from capital first.

Attempted to get some resolutions by updating the same with the customer service, through emails. I have a series of mails sent to them, but unfortunately even they don't feel like they are concerned. Hence making it public here. I would not go for them again nor would suggest them to anybody else.
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Aug 31, 2017
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2017
Capital First Customer Care's response
Dear Mr. Yasin,

At the outset, we regret the inconvenience caused to you.

This is with reference to your concerns regarding the loan account.

We would request you to write to us at social.[protected]@capitalfirst.com with your loan account details and contact number to assist you further.

Assuring you of our best services always.

Regards,
Capital First Limited
Jul 27, 2017
Updated by Yasin2612
Reverted on the email ID mentioned above.

Awaiting revert.

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