[Resolved]  Capital First — loan account closure and noc letter

Address:

Chandigarh, Chandigarh

Hi my name is vibhas mohan, loan account no.780i took a two wheelar loan from capital first and paid the remaining whole loan amount on 23 september, 2017 in sector -26 chandigarh branch. After paying the whole amount iasked the cashier about the loan closure. He told me the loan will automatically closed and there is no need of any loan closure request. Noc of the loan will come after 15 days. On 18 oct, 2017 i called customer care to know the status of the noc. They told me that loan account still in active status. I got shocked and placed loan account closure request on customer care. After 10 days i received a message of emi due on 5th nov, 2017. I again shocked and called the customer care no. They told me ki loan account closure takes some time to process and let the emi to be deducted. I refused to give any amount. But on 5th nov 2017 emi deducted from my account and due to this my another cheque got bounced and i have to pay rs 590 for cheque bounce charges. I again calked customer care for the refund of emi and cheque bounce charges. But they took request only fir emi reversal not for cheque bounce charges reversal. Due to company mistake i bear rs 590 extra charges. I again placed account closure and noc request on customer care. But today i again receive emi due message on my phone due on 5th dec, 2017.
I dont understand what type of service company is giving to the customers. I paid the whole loan amount but my loan account is stoll active after 2 months. I am not going to suggest anybody to go for capital first. It is totally mental harrasment. Again and again calling customer care for loan account closure.