[Resolved]  Capital First — loan account number 9513401 refund issues and loan account number 1075558 issues

Address:

560102

Hi,
I have been having issues with the capital first payments and miscommunication between the company and the collection agency. The loan account number 9513401 was over paid because of the collection agency asking me to transfer money and then on the same day ecs also getting passed on the same day. Because since i am salaried and i have had other emergencies this month i was in a tight budget constraints i had reserved the exact money to pay for my loans. Because of the money being paid twice for the same loan account and now the loan being closed capital first is not ready to refund the money unless i pay twice the bounce charges for loan account number 1075558 and the emi money. Because of the budget constraints i was ready to pay the money for account number 1075558 after getting the refund which the company executives nor the managers are ready to understand. After a long struggle the customer care agreed to refund but after 2 days i get an email stating that the refund won't be processed until the payments are done. Everyday i even get calls from the collection agency asking for the money. Very big miscommunication between the agency and the company regarding the payments which is a discomfort for a salaried person like me and having emergencies.