[Resolved]  Capital First — loan amount transferred in different account

Address:Mumbai City, Maharashtra, 400067

My name is Rajesh Sadar and the loan account number is 13447977. I did a payment of 1112 on 1st August 2018 for this account through Capital first application but the payment went through a different account (Account number:[protected]. I have called the customer care department and spoke to Shaizad Shaikh for the same and he told me to send email with the proof attached (PFA). Please transfer the amount in the current account number .
Its been a while havent heard anything from customer care department. I am continuously getting call from collection department even after informing them about this matter.
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Sep 21, 2018
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2018
Capital First Customer Care's response
Dear Mr. Sadar,

This is with reference to your concerns regarding your loan account.

Pursuant to our conversation, we wish to inform that we have sent the final response on your email id.

Assuring you of our best services always.

Regards,
Capital First Limited
Complaint comments 

Comments

Thank you. It seems to be resolved but still getting too many calls from the collection department.

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