[Resolved]  Capital First Ltd — Consumer Loan

Address:New Delhi, Delhi

Dear Sir/Madam,

I had a consumer loan for AC since April 2013 and have been paying EMI every month from starting I had given check as first installment and for rest I initiated ECS from bank but after a month a team member from your company call me for check and told due to some technical issue your ECS was not processed and also told that don’t worry every month a collection executive will come and collect the check the same has been confirm by customer care also and told if any issue we let you know now the EMI is about to close when I called to customer care to ask about NOC and all he replied me that I am having 2400/- Rs. Charge of check bounce for first installment if my first check was bounce then there should be an alert from your side like call, SMS, E-mail etc. you could send a communication through collection executive and even when I asked for that you told me like technical issue from your end and you collect all the check now I am not going to pay this charge please wave off this amount and process for my NOC.

My complaint is only that if this company has not contacted me to inform about the ECS failure and bounce

Charges how can they charge me the same and why would i pay when i was never informed about the same.
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Jan 9, 2018
Complaint marked as Resolved 
Finally, I had paid an amount as mentioned in complaint logged. There is no proper response from both sides. I have closed the ticket.
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