Capital First — no reply to email, website doesn't, load no one attends calls

helpme123

from Mumbai, Maharashtra

Address:

andheri east, Mumbai City, Maharashtra, 400059

Hello,
You have charged me bounce chargers, there were some issues with my bank, thus i wanted to pay before due date but could not cause of the following reasons.
1. I tried logging into your website multiple times but after entering my otp it would be stuck there.
2. I even sent an email, no response, even tried calling but it stays on the ivr.

I request you to please take off my bounce chargers cause there was technical error on your part.

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Capital First customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2019

Capital First Customer Care's response Dear Sir,

Thank you for writing to us.

This is with reference to your concerns regarding login.

We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further.

Assuring you of our best services always.

Best Regards,

Tarun Sharma
Team IDFC FIRST Bank
www.idfcfirstbank.com

Sep 18, 2019

Updated by helpme123 I have sent you about 5=6 emails along with multiple attachments, you guys do not reply to it.
How do you expect me to make my payments if your own website and mobile app doesn't login?
in my email i did mention that my bank was having issues and i wanted to make a direct payment.
You guys charged me for a public holiday on top of that you expect me to pay the bounce chargers when your services are not accessible, i request you to talk to me here.
Since you do not reply to my emails.

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Comments

IDFC Bank Customer Care

from Mumbai, Maharashtra

Dear Sir,

This is with reference to your concerns regarding your loan account. We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further. Assuring you of our best services always.

Regards,
Team IDFC FIRST Bank.