[Resolved] Capital First — non closure of loan account

shuj

from Bengaluru, Karnataka

Address:

560001

I had availed a personal loan from capital first with loan account number 2004658.

Last year i had settled the loan with capital first on 25/07/2016 and had received noc from the company. However i am still receiving messages and court notices from the company for non payment. On talking to the customer care they assured me that the issue will be resolved but they are still continuing to harass me with court notices and sending police to my house every other day. I have sent a mail on the same to capital first and they had replied saying the same would be resolved within 7 working days. However it has been more a month and it has not been resolved. It has also effected my cibil score badly. Kindly help me resolve this issue at the earliest, also please let me know where i can file a police complaint against capital first for harassment.

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Nov 27, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Capital First Customer Care's response Dear Mr. Mohammed Shujauddin,

At the outset, we regret the inconvenience caused to you.

This is with reference to your concerns regarding you loan account.

Pursuant to our conversation today, we would like to inform you that we are looking into your concerns and we would send the final response to your email address [protected]@gmail.com (e-mail id masked for security reasons).

Assuring you of our best services always.

Regards,
Capital First Limited