[Resolved] Capital First — Non issuing of lod, proposal letter & spa

abhradgp

from Gurgaon, Haryana

Address:

North 24 Parganas, West Bengal, 743165

Since 15.03.17 i am asking for the lod, proposal letter & soa against my loan a/c no. 7436431 but there is not a single person to anser me. Ur all the customer care exe are like a talking doll and cut off the ph with "it is under processing, we will be inform u".

I won't to continue with u any more. So, pl send me the said documents at earliest.

Pl. Also note that i will stop my next emi and also not pay any type of bounce charges.

U r now delay to handover my related documents to me by which i bound to continue with u. I have evry right to take any legal action against u due to my harrasment.
Regards
Sumit chatterjee

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May 11, 2017

Complaint marked as Resolved

After 2 months they release my documents. It's all collected by me from their office at 15 Park Street, Kolkata

Capital First customer support has been notified about the posted complaint.

Apr 11, 2017

Updated by abhradgp Till not get the documents. Only a single phone call received from mumbai office.

Verified Support

Apr 12, 2017

Capital First Customer Care's response Dear Mr. Chatterjee,

This is with reference to your concerns regarding your loan account.

We are looking into the concerns raised by you and we would send the final response on your email id [protected]@yahoo.co.in (email id masked for security reasons.).

Assuring you of our best services always.

Regards,
Capital First Limited

Apr 18, 2017

Updated by abhradgp What a bad company is Capital First. Since 15.03.17 I unable to get the documents till now. In every coplaint I received a call from customer care person and confirm me that u will be get the soft copy within 2-3 days. After that they not attending any call. They all are there for harras of their existing customers. They have no value of their customer's needs.