[Resolved]  Capital First — Payment not deducted, after that charging 1200 penalty

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir,

My loan no is c5641274, i paid all the emi on time, always u deduct the emi from my pnb account, but this time emi not deducted, i dont know why, i have proper balance in my account, but it is overdue, now as per you, you are charging 1200 penalty charges, that is too much high, kindly check and resolve all the issue.

If you will charge this amount then how, any customer can faith on on your customer service,

Thanks.
Was this information helpful?
No (0)
Yes (0)
Aug 24, 2017
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2017
Capital First Customer Care's response
Dear Mr. Babra,

This is with reference to your concerns regarding the loan account.

Pursuant to our conversation, we would like to inform that we are looking into the concerns raised by you and we would send the final response on your email id [protected]@gmail.com. (email id masked for security reasons).

Assuring you of our best services always.

Regards,
Capital First Limited
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Capital First
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    965
    Pending
    0
    Resolved
    769
    Capital First Phone
    +91 22 4042 3400 [Boardline]
    Capital First Website
    Capital First Address
    IndiaBulls Finance Centre, Tower II, 15th Floor, Senapati Bapat Marg, Elphinstone Road (W), Mumbai, Maharashtra, India - 400013
    View all Capital First contact information