[Resolved]  Capital First — personal loan complaint

Address:Mumbai City, Maharashtra, 400093
Website:www.capitalfirst.com

My self ravi s borsadiya, contact no: [protected], [protected] from gandhinagar

I have applied for a personal loan on 13 oct 2017, my document collected on 14 oct 2017 from agent, the name of the agent is almas and his mobile no is [protected].

On 24 oct 2017 i received a call from mumbai for verification. On next day 25 oct 2017 i received a call from agent almas that "your loan is approved but due to location mismatch which occurs due to some system error or executive wrong entry we have to close your current procedure and maybe need to restart it again so maybe it proceed further or not"

My loan ref id is:[protected]

After this incidence, i have a tray to discuss with an agent and customer care but not received any right answer.
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Nov 25, 2017
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2017
Capital First Customer Care's response
Dear Mr. Ravi Borsadiya,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

Further to our telephonic conversation, we would like to inform you that we are looking into the concerns raised by you and we would send you the final response to your email address.

Assuring you of our best services always.

Regards,
Capital First Limited
Complaint comments 

Comments

Hello,

I have not received any Call from Capital First regarding this. Waiting for your reply.

Regards,
Ravi
Capital First Customer Care's response, Oct 26, 2017
Verified Support
Dear Mr. Borsadiya,

Greetings from Capital First!

This is with reference to your concerns regarding personal loan.

Pursuant to our conversation today, we are working on your concern and we would send the final response on your e-mail id [email protected] (e-mail id masked for security reasons).

Assuring you of our best services always.

Regards,
Capital First Limited

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