[Resolved]  Capital First — query on unnecessary charges for loan account no : 12647669 & 12710077

Address:Hyderabad, Andhra Pradesh, 500042

Hi Team,

Apart from EMI payment, I have been charged additional Rs118(Twice) getting deducted from my savings Account(Axis). I am NOT sure what is the reason for this?, however its not reflected in both Loan Account statement.

Could provide explanation on this!

Loan Account No 12647669
Loan Account No 12710077

Ideally I need to know the reason and want my money back. As it was communicated to be interest free loan on the purchase of two Products loan.
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Nov 30, 2017
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Verified Support
Oct 30, 2017
Capital First Customer Care's response
Dear Mr. Vanamala,

At the outset, we regret the inconvenience caused to you.

This is with reference to your concerns regarding charges.

Pursuant to our conversation today, we have sent the final response to your email address [protected]@broadridge.com (e-mail id masked for security reasons).

Assuring you of our best services always.

Regards,
Capital First Limited
Nov 03, 2017
surazit's response
main mobile number changed karna chahti hu kyu ki mera jo number tha wo block ho gaya hain
Complaint comments 

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Card number 5863664 manjula .R
no 6a 1st block kannadhasan nagar,
ch 600118 [change the phone number [protected]]
Capital First Customer Care's response, Oct 31, 2017
Verified Support
Dear Ms. Manjula,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

We tried contacting you on your mobile number, however, we were unable to connect with you. We would request you to write to us at [email protected] with your alternate contact number to assist you further.

Assuring you of our best services always.

Regards,
Capital First Limited
Mera mobile number block ho gaya hain wo number main changed kaise karu.please sir can you help me.
Capital First Customer Care's response, Nov 10, 2017
Verified Support
Dear Customer,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

We request you to write to us on [email protected] with your loan account details and contact number to assist you further.

Assuring you of our best services always.

Regards,
Capital First Limited

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