[Resolved]  Capital First — request to unblock my capital first emi card

Address:500036

I am m. Shanmukha with my customer id - c5855573 and loan number 15493846 have been using this account since 15th february 2018 and after two months my account got temporarily blocked without any reason and intimation, and the fact is that i did not have any check bounces and i paid my emi every month in time and without any fail. I contacted the customer care and i requested them to unblock my account and they told me that it will be unblocked in 90days but, its been 270days but still there is no change in the status. Its not fair for you to loose a customer like me whose been maintaining the account and wants to continue it in the future with some more purchases through this account. So please unblock my account and inform me the reason why i got my account blocked so that i will rectify the mistake from my side if any..
My mail id :[protected]@hotmail.com
My contact number: [protected]
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Feb 14, 2019
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2019
Capital First Customer Care's response
Dear Mr. Shanmukha,



This is with reference to your concerns regarding your loan account.



We wish to inform that we have sent the final response on your email id.



Assuring you of our best services always.



Regards,

Team IDFC First Bank.
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