[Resolved] Capital First — rowdyism nasty abusive agent

Chandu542

from Visakhapatnam, Andhra Pradesh

Address:

Visakhapatnam, Andhra Pradesh

Hi sir/mam
I have a personal loan account with capital first ltd. With account number 7921585. I have lost my job and hence there have been delays in the emi for the last few months. But i will being in touch with recovery agents and told that iwill pay dues give me some time but however, recovery agents keep harassing us and coming home and using foul language against my mother and threatening her and me of dire consequences. Your agents also have mother & family. When iam not at home also he does this on a daily basis and this has caused a huge mental torture for me and my family. Agents makes my mother cry and spoil our family honour at neighbours. But we do not want to get into the consumer court thing since i have had a very good relationship with capital first. However, if this continues, i will be forced to act against these threatening calls and file an fir against the recovery agent. Agent name :-srinivas
Ph no:- [protected],, [protected]. Iam sending his photo also

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Jun 3, 2018

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Capital First Customer Care's response Dear Mr. Ravichandra,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

We tried contacting you on your mobile number, however, we were unable to connect with you.

We wish to inform that we are looking into the concerns raised by you and we would send the final response on your email id.

Assuring you of our best services always.

Regards,
Capital First Limited