Capital First — threatening and abusing on call

Address:room no 7 pandey chawl surya nagar vikhroli west, Mumbai City, Maharashtra, 400083

Today morning my wife received call from collection department of capital first bank asking for emi for the month of nov, on which my wife said current month there is issue with salary so will pay emi in next month but your bank employee started abusing on call "agar loan barne ki aukat nahi hai to loan liya kyu" this was the word on that person on call. On which she was pissed off and started firing on him. She has recorded the conversation on her cellphone. Capital first needs to look into collection department on high priority and fire such employees who are spolining the brand name of such a big company.

Need complete rca and action taken against that employee, if this complaint is not taken seriouly than i know how to reach out to high level of your department.

Empoyee name - sarvesh thakur
Number from call received - [protected]
My loan number[protected]
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Capital First customer support has been notified about the posted complaint.
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Dear Sir,
We regret the inconvenience caused to you. We request you to write to us at social.[protected]@idfcfirstbank.com. Our customer service team will be happy to assist you.
Team IDFC FIRST Bank.

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