[Resolved] Capital First — two wheeler loan tenure issue

[email protected]

from Coimbatore, Tamil Nadu

Address:	Bangalore, Karnataka, 562125
Website:	Www.capitalfirst.com

Soa of capital first loan account no 18319425 kindly note the issue still not resolved,

Wrt to soa :kindly note that the emi tenure against the loan number is agreed for 36 months (3years from capita first sales executive. Where as in soa and received the final document its showing 60 months as tenure. Without my confirmation and any update wrongly mentioned the tenure and cheated me.

Total loan amount is :1.77lacs
Agreed emi :6176 monthly for 36 tenure. This is the actual agreements verbally by the capital first sales person to me. Where as after approval of loan and documentation its showing 6171/- per month with 60 month tenurity. I have approached the branch and followed on the same. Raghavendra from capital has told me tat mistake happened from capital first backend team and get it resolved soon.25days over now. No results yet. Still as it is.

Also i have raised the complaint with capital first customer care to make the necessary changes as per the earlier agreement. Please find the request number : 24672979 and resolve the issue asap. Awaiting for the revert with correct and updated details.

Capital portal mobile app couldn’t login using the available credentials for me.

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Jan 24, 2019

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Capital First Customer Care's response Dear Mr. Sreejesh,

Greetings from Capital First!

This is with reference to your concerns regarding loan tenure.

Pursuant to our conversation today, we wish to inform you that we are working on your concern and we would send the final response on your email id at the earliest.

Assuring you of our best services always.

Best Regards,
Capital First Limited (Customer First @ Capital First)