| Address: | Mumbai City, Maharashtra |
Complaint against: Capital Finanace
Loan no: 2359710
Product: Electronic Durable Loans
Dear Consumer court
This is to bring to your notice that self had suffered a lot dealing with capital First.
Unfortunately, self have taken loan from Capital first to purchase a household good.
After completing all formalities and creating auto debit facility, got a call after a month that their representative forgot to take one signature and hence payment cannot be auto debited and will be collected in cash at my residence.
Their collection team started disturbing me every month at my residence to collect monthly EMI. Every time collection team came to collect money I shall request to take cheque or start EMI and not to disturb at home.
After 4 months of payment of cash I realised that every time they are charging me 100 Rs extra as late fee.
It was surprising that because of their representative's mistake at the store I was forced to pay by cash and I was also getting charged 100 as late fee. I objected same and this was very disappointing. I asked for statement and which was not furnished, and my response was to give me complete statement before any payment was made.
Was asked that statement can only be furnished once complete loan repayment is made.
Than, I got a call in Jan 2017 that you may make payment of only principal amount and we can close your account. Again was long discussion with their collection team, but finally after long fight was furnished with complete statement. And again was asked to only pay principal to close this account.
I raised above point that without my mistake I had to face mental stress and was charged late fee. To this, I was asked to wait till they get approval on waiver of late fee charge.
Finally, I was asked to pay 7206 amount to close this account. Which I did and also send screen shot to collection team.
I was rest assured that my account is closed with Capital Finance, but to my surprise I again got call recently that I have a outstanding pending.
This clearly reflects Capital Finance company ethics and cultures. On the hind side, I had taken loan of 90k from Bajaj Finance which was very systematically paid and also received closure report in a very professional manner.
Looking forward for your assistance and how do i get this moving.
Kind regards
Raminder Anand
Sent from my iPad
On 12-Jan-2017, at 4:28 PM, Raminder Anand wrote:
payment made
Payment - Receipt
Customer Name
RAMINDER PAL SINGH ANAND
Customer ID
2412665
Agreement No
2359710
Amount
7206
Transaction Status
Success
Transaction Reference No
HHDF[protected]
Transaction Date
12-Jan-2017 16:25:15
On 12 January 2017 at 12:23, Balkrishna Bhange wrote:
Sir,
Please find the attached statement...
Regards
Balkrishna bhange
[protected]/[protected]
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