[Resolved]  Capital First — unexpectedly auto debit from 'debit-ecsdebittp futurem capital' meanwhile I have note taken any loan

Address:Jodhpur, Rajasthan, 342012

We have used Capital first card to purchase some electronics product before 1 or more years ago. I have cleared all the installments, all the installments debited properly from my bank account, named as 'DEBIT-ECSDebitTP FUTUREM CAPITAL'. Last EMI debited from my account on 09 May 2017.

Unexpectedly I saw some debit amount from my account on 29th June 2018 in amount of 500 and 500 two times on same day in two entries and then on 31st July 2018 in amount of 692 and 700 on same day in two entries.

If I have not purchased anything or not taken loan from Capital first, then why these amount auto debited from my account.

I need clarification on urgent basis otherwise I going to complain for this to government authorities if capital first don't refund my money including interest of this.
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Oct 5, 2018
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2018
Capital First Customer Care's response
Dear Mr. Indraniya,



This is with reference to your concerns regarding your loan account.



We would request you to write to us at social.[protected]@capitalfirst.com with your contact number and loan details to assist you further.



Assuring you of our best services always.



Regards,
Capital First Limited
Complaint comments 

Comments

Hi my EMI for loan A/C got bounced so i got call from capital first to pay online i paid it online i told the representative that i will pay it by ecs only then also he forced me to pay it online and now today again ECS has been deducted from my bank A/C what can be done in this case
Capital First Customer Care's response, Sep 12, 2018
Verified Support
Dear Customer, we are concerned about your query. We request you to write to us at [email protected] with your contact number to address your concern.

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