[Resolved] Capital First — unnecessarily charging extra money | |
My account number:[protected] Date:- 03/05/2018 My emi due on every month 2nd. You people saying that amount will be auto debited from account. After 3, 4 days you people call and asking me to pay through online. Meanwhile you people charge 400/- for late charges. My question is money will be auto debited or i have to pay through online. Even your customer care executives also doesn't know about this. On may 2nd 2018 money hasn't debited from my account and receiving call from capital first that my check was bounced. I have maintained sufficient balance so there is no chance of check bouncing. I have mailed bank statements to nodal officer but yet no response from them. When i called to customer care she was speaking rudely with me. She even doesn't know how money will be debited and arguing with me. This is how you treat customers. You taught me good lesson not to take loan from you. Was this information helpful? | |
Jun 3, 2018 Complaint marked as Resolved Capital First customer support has been notified about the posted complaint. Verified Support May 03, 2018 Capital First Customer Care's response Dear Mr. Ashok Reddy Kesari, pursuant to our conversation today, we are working on your concern and we would send the final response on your email id.
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 2 Comments | |
Comments
My name is Haneef sheikh. I received capital first emi card No. 745256. After full and final payment of my loan. I tried to purchase from this card is shows it's blocked. I called call centre guy he told me it's permanently blocked due to internal policies. I don't understand why they send me permanently blocked card.
Reply
Capital First Customer Care's response, May 8, 2018
Verified Support
Dear Mr. Shaikh, we tried contacting you on your mobile number, however, we were unable to connect with you. We would request you to write to us on [email protected] with your alternate contact number to address your query.
My accaunts has been block please open my accaunt
Capital First Customer Care's response, May 8, 2018
Verified Support
Dear Mr. Dabhade, we are concerned about your query. Please write to us on [email protected] with your loan account number and contact number to address your concern.
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