[Resolved] Capital First — unnecessary bounce charge

crownjitu

from Bhubaneswar, Odisha

Website:

www.capitalfirst.com

Dear sir

I have loan account no[protected] and mobile no - [protected] has deposited in my account before my emi due on 5th december 2017..

But on 5th december till noon 11:35am my emi was not banked by you from my account no - [protected]..

So i paid mannually in your website on that date.. Ref no - l[protected]

Because of bear any bounce charge..

But today i recieved a message in mobile from you, my emi is bounced and deposited full amount with bounce charge 400.. And again another charge of 400.. Total 800.

Please help me,, i can't pay any bounce charge, where as i already paid the amount on that date..

Please waive me from this charge..

I also attached the proof of my bank account statement and emi paid reference no

+1 photos

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Jan 15, 2018

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Capital First Customer Care's response Dear Mr. Behera, Pursuant to our conversation today, we have sent the final response on your e-mail ID [protected]@gmail.com (e-mail id masked for security reasons).

Feb 13, 2018

Updated by crownjitu Thanks for Support...