[Resolved] Capital First — unnecessary

sravan guptha

from Rahuri, Maharashtra

Address:	Hyderabad, Andhra Pradesh
Website:	www.capitalfirst.com

My name b sravan kumar, this is my loan no 10802854. My concern is i charged because capital first represents made mistake. I have not informed by their representative while accepting my cheque. If i would have informed i would hv closed my loan on that point only.
Am not going to pay such charges. I don't want any issue when i closed my loan.
Requesting you all to look into same.
And even customer care also very worst on their job, no any knowledge at higher team also. Given wrong guides witch will charged unnecessary on their account. Because of your mistake customer getting charges.

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Oct 12, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Sep 07, 2017

Ibadat Sayyad's response My limit here bat dealer is my card rejected all time date 31/05/2017farst rejected more 08/07/2017 rejected

Verified Support

Sep 11, 2017

Capital First Customer Care's response Dear Mr. Sravan Guptha,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

Pursuant to our conversation today, we understand that your query has been addressed to our satisfaction.

Assuring you of our best services always.

Regards,
Capital First Limited

Sep 11, 2017

Updated by sravan guptha I clearly explained my problem that, who comes to collect cheque from me he said no charges for swap, now someone saying its chargeable, both are from capital first only but no communication between you, because your person's mistake iam getting charged, and after this complaint what you resolves? For your satisfaction only spoken, not to resolve my problem, seriously i don't recommend anyone's to choose capital first, some random resolves only happens, 000 resolved to my problem, and their agreed what mistake they made and saying, if mistake made capital first reflection charges should pay customer, very very worst service

Sep 11, 2017

Updated by sravan guptha Not able to resolve

Sep 11, 2017

Updated by sravan guptha addressed to our satisfaction.

Assuring you of our best services, 👏👏👏👏
For your satisfaction??

Verified Support

Sep 12, 2017

Capital First Customer Care's response Dear Mr. Sravan Guptha, we are concern about your query. we request you to write to us at social.[protected]@capitalfirst.com with your contact number and loan details to address your concern.

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Comments

Ibadat Sayyad

from Pune, Maharashtra

What's problem my number [protected] and not for received my capital first card my address

Capital First Customer Care's response, Sep 11, 2017

Verified Support

Dear Mr. Ibadat Sayyad,

Greetings from Capital First!

This is with reference to your concerns regarding Easy Buy Card.

We tried calling you on your mobile number, however, could not establish successful contact with you.

We would request you to write to us at [email protected] with your alternate contact number and loan application details to assist you further.

Assuring you of our best services always.

Regards,
Capital First Limited