[Resolved]  Capital First — unnecessary charges

Address:	Mumbai City, Maharashtra
Website:	www.capitalfirst.com

My loan no: 10749226
My name : zainab khan
I am trying to pay my emi online. Y the hell it's showing overdue of 1300. You people are fraud charging unnecessary amounts of bounce charges and etc. Even though i m maintaining the amount. You people call and ask to pay online and then you charge bounce amount, this is how you charge so much interest. My ecs issue in july i visited to branch, i have given advance cheque for all the remaining emi s, but i was not informed that there is a 500 charge, for that, but still the next month on 5th aug. I received call from capital first at around 9:15 am she told to pay online at the same time though the amount t was already maintained in account., she told that after 10 am there will be bounce charge if you pay online. She told me that your amount will not deduct from account, so pay online and after this on 10th i charged for bounce charges and now it's showing overdue of 1300 and in don't know what is that overdue for. So please update me about that, and i want to make a complaint about that lady i have spoke in 5th aug and in have been misleading information and i got charge for bounce amount.
I have sent an email to them, but still i have not received any appropriate response from them or any call regarding the issue.