[Resolved] Capital First — unnecessary charging bounce and penalty charges for durable

naresh8795

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500055

I have taken 4 durable loans in capital first out of which 3 cleared and the last 4th loan only 1 emi bounced, as i have forgotten. As soon as i received message that emi bounced, i immediately made neft to capital first from my account. For that they charged rs.400*2=800 and penallity charges 300.00 total 1100.00.
They are habituated for simple earnings. They will say 0% emi before taking loan they will charge 1500.00 for processing fee & where there is 0% emi?

Am ready to pay bounce charges rs.400 but why i should pay more 700.00 with no reason.

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Dec 14, 2018

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Capital First Customer Care's response Dear Sir / Madam,

Greetings from Capital First!

we are concerned about your query. We request you to write to us at social.[protected]@capitalfirst.com with your contact number to address your concern

Assuring you of our best services always.

Regards,
Capital First Limited