[Resolved] Capital First — y for the ecs issues, we have to pay for bounce charges

Khanzainab

from Mumbai, Maharashtra

Address:	401107
Website:	Capital first

Worst service from capital first, my name is zainab khan, there was ecs issues, due to which the emi not deducted from the account visited to capital first branch, they said that after filling the fresh ecs form they said that they are not aware that ecs issue can happen again, still after giving the advance cheques of the remaining emi, still the amount doesnt deducted from the account, the customer service people call and said to pay online, and then they charge for bounce charges, i got charge for bounce, y for the ecs issues we have to pay the bounce charges. So remove my bounce charge

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Sep 30, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Aug 24, 2017

Updated by Khanzainab Y for the ecs issues we have to pay for bounce charges.

Verified Support

Aug 28, 2017

Capital First Customer Care's response Dear Customer,

At the outset, we regret the inconvenience caused to you.

This is with reference to your concerns regarding your loan account.

We would request you to write to us at social.[protected]@capitalfirst.com with your loan account details and contact details to assist you further.

Assuring you of our best services always.

Regards,
Capital First Limited