Capital Float — Wrongful deduction of money from my account

I am alok kumar phone number [protected].I have been paying my dues before the due date but still capital float deducted ₹295 from my account saying "Mandate fail Chrg txn dt.[protected]
Capfloat Finan".Also I cleared my this month dues on 27th oct but today it's showing an etra dues of 269 out of nowhere.
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true same is happening to me

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