[Resolved]  Pasco Automobiles (True Value) — Cheating and Fraud

I have purchased Zen Estilo LXI ( Reg No. HR-26 AU 0747) from Pasco Automobiles (Maruti True Value) , Gurgaon on 22-June-12. Insurance from National Insurance company Ltd was endorsed in my name on the same date.
Unfortunately I met an accident on 21-July-12 and my vehicle got scratches and dent on the right side. I consulted True Value and they suggested me to go to Pasco Body Shop for repair and claim the insurance.
Pasco Body shop people asked about the RC. True value person confirmed me that RC is deposited for Transfer on 3-July-12 , and he provided me stamped receipt of that. On behalf of confirmation of True Value representative, Pasco Body Shop person told me that since RC is not transferred yet, claim will not be Cashless and I will get the payment when I will receive the RC.I allowed the damage repair as suggested by them and done the payment of Rs 8545 on 30-July-12 after getting the repaired vehicle.
Now , to my surprise, Pasco Body shop insurance representative is saying that my claim is not covered by the insurance company and given me the reason that my RC was not deposited till the date of accidental claim i.e on 26-July-12. Pasco Regional manager confirmed that RC is deposited on 3rd July.
I have discussed this with senior managers of True Value and Pasco Body Shop, but nobody is taking responsibility of this and blaming each other. Both of them understand that this was not my fault and they are just blaming each other without any solution.
I acted on whatever suggested by Maruti representatives as I was having full faith in Maruti and their dealers. But now I feel that I was cheated by them. It’s almost 4-5 months since I am chasing for payment and at last I was just cheated.

I have also send a letter to Maruti Suzuki Head office and Regional Office, but nobody even bothered to call me and take any action

I request you to take proper action to recover my loss
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


Pasco Automobiles — very poor service

We gave our car for reparing on 29th to your Gurgaon workshop. We have
been told on 30th to come and collect our car before 7 pm as its ready.
The contact person was Zia -Ul-Haque. I took off from office in Noida at
around 5 to reach by time. On my way to your workshop I got a call from
Zia informing that the paint which was done is not proper and hence they
could not deliver the car right now and it will be ready by tomm. Next
day in the evening Zia agreed to deliver the car in the evening to my wife's
office in Gurgaon. And the car was delivered at Cyberpark gurgaon at my
wife's office around 7.30 pm.

I was shocked to see that my break lights are not working, front maruti
logo is missing even parking bulb, indicator bulb is missing from the right
light, front speaker cover on the left is also missing.

We are not at at ready to drive car in this state and taking cab to travel
all the way from gurgaon to my office in Noida. which is causing me a big
loss and trouble.

Pasco Automobiles — not responding

sir I have purchased a alto lxi car chasis no-1458753 on 20/09/2009 and taken temporary registration of kanpur. kanpur RTO they inquired about confirmation from pasco by registed mail .but no reply by your office has recieved till today. please do favour for your costumer.

Maruti/Zen LX — Fraud Insurance provided on purchased CAR


I am very much harashed from your True value Berkley Shopee(#87,Industrial Area, Phase1, Panchkula,134109) as i paurchased Zen LX 2002 model car from them on 2September2009.
1. The first issue was about NOC which is sorted out after 4 months from purchased date. There was a round of daily to there office to get NOC but no response even from GM Mr. AMIT.
2. Now after getting NOC when i go to Tehsil to change the ownership of car to my name then we found that the insurance provided to me is fraud because in actual that insurance is already had been cancelled 5 months back. when i gone to Berkley GM in this regards then there was no response in last one month and then daily round again started to their office without any response from there side.

So my request is that after releasing all the payment on the same day(2Sept2009), now ownership is still pending to my name. its a straight case of harashment and fraud.
Please take immediate necessary action against fraud dealer and resolve the issue.

Thanks in advance
Best Regards
Kuldeep Singh
I sold my car in Pasco true value they told they will scrap the car because it is not in a condition to drive, but they sold it to someone without name transfer, tht car owner done some fatal accident, which was running under my rc, so police filed case against me &asking 55 lakhs compensation, I approached Pasco true value they told don't worry we will arrange layer, will take responsible for the case but they didn't came to court. So don't trust true value. They are cheaters. Now I filed case against them...

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