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Cross Roads
Cross Roads India Assistance Pvt Ltd & Action India Pvt Ltd
Customer satisfaction rating: 10%
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159
COMPLAINTS
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Cross Roads Customer Care

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Address
Cross Roads House, X -1, Okhla Industrial Area, Phase 2
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
12
down
11

Phone:
Phone:
up
18
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16

Additional info
Kanpur Branch:
123/136 Kalpi Road,
Char Khambha, Kuan Chauraha,
Kanpur - 208012

Indore Branch:
29/30, Vardhan Complex,
RNT Marg,
Indore – 452 001

Mumbai Branch:
209, Jagruti apparment No -2,
Kasturba X Road No-3,
Borivali (East),
Mumbai – 400066

Jaipur Branch:
B-2, Pink Tower,
Behind Sahara Chamber,
Tonk Road,
Jaipur – 302015

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Customer satisfaction rating
10%
Complaints
159
Pending
0
Resolved
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I am lodging this complaint against crossroads who have been calling me from multiple numbers from last 1 year.

Even after repeatedly rejecting that i don't want to buy their product they keep on calling me from multiple numbers.

I will reach out to you myself the day i know that i want your product. Please stop irritating me every day.
Mar 18, 2021

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    Roadside assistance service was sold to me as a "lifetime service" and later their executives called me suggesting that it was a 4 yr package and it has to be renewed.

    I was nowhere communicated about this. Their executives are also acknowledging that this was the way this plan was sold. This is a clear case of Cheating.

    Car no.: DL10CH5002
    Registered phone no.: [protected]
    Feb 28, 2021

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      Bought Titanium Package of Road side assistance for my car from Cross Roads on 25/03/2019 which is valid up to 23/03/2023, Membership ID [protected]. Receiving calls from Cross Roads on daily basis since last few months to renew the package as the same has been expired or going to expire soon. Every time I have to explain that it is still valid. Today, i.e. on 20/02/2021, I received same call again of Mr. Gaurav from Okhla office. I explained to him and also send him screen shot of my app clearly showing validity up to 23/03/2023. Even after going through the screen shot he said that this is wrong and it needs renewal. Please look in to the matter and let me know the findings
      Regards
      Feb 20, 2021

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        Sow booked four times after.purchasing sow, but the car service mechanic did not visit and car is therefore not serviced
        Feb 04, 2021

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          Dear Sir,

          We have a membership of Crossroads since many years and was timely renewed (15may 2019 to 14Aug 2021) with ID no [protected].

          My car got stuck on 16th December and I contacted crossroads for help at 10:00AM. They did not accept my complaint saying my ID is not registered with them. Its been more than 48 hours, no one has contacted me to rectify the vehicle.

          they are harassing us and not attending to our complaint even after paying their premiums for so many years.

          PFA
          Dec 18, 2020

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            Going to and fro from sonagiri ward circle 15 colony has become a headache for many of the people, roads haven't been constructed from few months/years and i don't think any action will be taken for the coming years even. Water logging takes place in like 5 mins of rain. I don't know whether the government or the parshads over here have become blind over here that they cant see the condition of the roads.. Eventhough accidents are taking place sr. Citizen fell down. What action have been taking in future pls revert??
            Oct 08, 2020

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              Sir,
              I am Nikhil chaudhary a resident of triveni nagar 3rd shiv puram, i have been requesting the corporation for a long period of time for the maintanance of the roads of our colony which is just situted near shubh lagan guest house i am requsting uh team to come and checkout and maintain the roads as soon as possible.
              thank you
              Nikhil chaudhary
              triveni nagar 3rd shiv puram
              landmark {sai dham mandir shubh lagan guest house near bandha road and 60 feet road}
              Aug 25, 2020

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                Sir,
                I am a citizen of triveni nagar 3rd lucknow.i am facing a huge amount of problems from the roads from our area the roads in our colonies almost going to worst condition the region near shubh lagan guest house the roads are miserable the municiple corporation had not maintained the roads for last 10 years the .the correct location is left colony of shubh lagan guest house triveni nagar 3rd shiv puram sai dham mandir lucknow 226020 i request to corporation to construct the roads as soon as possible...
                Aug 25, 2020

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                  I purchased RSA for 3 years in July 2019 but in personal records Crossroads deleted my details. 1 month back I started receiving...
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                  Dear team,
                  Extremely sad service. Not worth to take any package from cross roads,
                  I logged a compliant on...
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                  Hello sir, i am jitender living in gurgaon ashok vihar, phase - 111, near chotu ram chowk. One of my neighbour near chotu...
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                  I had paid rs 5950.00 for the car service. I was told that i will get 2 car services and 50% revital point which can be used...
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                  This is Crossroads Team, l.

                  Don't expect a mechanic or service as they are the bottom most RSA service provider...
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                  I am writing this to inform you regarding a sad situation of your support team. I placed a towing request (ticket id: 581017)...
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                  I wanted to get my car serviced at doorstep so came across this company called crossroads. On 7th dec 2019 an executive called...
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                  I have membership of rsa for delhi ncr valid till 6/11/23. The ecard in ap shows 5.11.22. I start gettig call from cross road...
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                  Cross roads india assistance pvt ltd.

                  Cross road has taken a office no.715-716, root tower, laxmi nagar distt...
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                  Dear Sir,

                  i am sumit kumar s/o sarvan prasad gupta r/o j-281/16, vijay colony, usmanpur, delhi-110053, Mobile...
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                  Regarding Cross Road Services.
                  On 9th October, My bullet's clutch wire broke while I was going to home from office....
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                  Irefer our discussion with sneha, i request you to kindly cancel my amc, package, and refund me the amount.
                  I have...
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