[Resolved]  Toyota Motors (Harsha Motors, Guindy, Chennai — Fuel Pump Failure

Address:

Chennai, Tamil Nadu

Friend, please do not buy a Toyato Innova, the car has a major problem with its fuel pump. Do not get duped by the cheap minded Dealers and car manufactures, who just want to make profits by cheating innocent customers. Especially avoid HARSHA MOTORS, Guindy, Chennai. The worst and “professionals”.

I am very disappointed and disgusted by the manner in which the employees of Harsha Motors, Guindy Tamil Nadu, dealers of Toyota Cars responded to a fault in my Toyota Innova.
Let me explain the WORST experience from your so called “esteemed company”. I had purchased a Toyota Innova (TN 09 BD 6120) from Harsha Motors, Guindy, Chennai on 28th of May 2010.
On the 14th of December 2012, my car did not start and I called Harsha Motors, Guindy and told them about the problem. My car was taken to the service center and I was informed that the problem was probably due rodents biting of the wires and I asked them to goahead and get it fixed. Then, the next day I get a call from the Service people and he tells me that it was due to diesel contamination leading to fuel pump failure and we were asked to make a payment of Rs.90,000 to get it replaced.
My car is under manufacturing warranty which is for 3 years or 1 Lakh kilometer whichever is early. My car has done only 33,000 kilometers and its well within 3 years of purchase. My car has gone for regular services to Harsha Motors Guindy and well maintained by me.
The service engineers Mr. Anand and Mr. Kirshana Kumar at Harsha Motors Guindy were very unprofessional and arrogant with their reply. Probably the worst service engineers to provide professional customer service for a world class car manufacturer.
I don’t know how on earth that these people have come to a conclusion that the problem is only due to diesel contamination. If that’s the case then all the cars in the city should change the fuel pump every year. Fuel pump failure can be due to lots of reasons, including improper calibration.
When we purchase a car the sales people give us false information and lie to us about the manufacturing warranty and we trust them and purchase the car your thinking that we will benefit from the warrenty. But when we encounter a problem which is well within the warranty cover you cook up such stories to avoid replacing the parts. If I had known that Harsha Motors, Guindy had such cheap tricks up their sleeves to cheat customers, I would have never purchased a car from them. If you are not able to replace certain parts please tell us before purchasing the car. Do not lie and cheat the customers.
I had always believed that Toyota Motors is one of the best car manufacturers in the World, but what worries me is that if they have such unprofessional dealers representing them, then I am afraid that you will be losing out in this competitive market. I am very disappointed and regret buying a Toyota car. I will never suggest your car to any of my friends nor relatives.