[Resolved]  Toyota — Delivery not give me time

Address:VPO Santhali District Jhunjhunu state Rajasthan

Maine Meri booking 1 September 2022 ko ki thi Jo ki Malik Toyota mein Hisar mein hai use dealer se Maine 21 October ke liye final deal ki thi delivery ke liye vah agri tha aur usne commitment Karke booking mere se ₹100000 liya ab vah mana kar raha hai gadi dene ke liye maine customer care mein complaint bhi forward kiya hai 3 October 2022 ko abhi tak Mujhe Koi response nahin mila hai please meri photo problem ka solution kiya jaaye
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Dec 12, 2022
Complaint marked as Resolved 
Toyota customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2022
Toyota Customer Care's response

We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers.

We understand that our valued customer Mr. Shashi has approached you with his grievance.

However, we see that there are no contact details/Vehicle number to contact the customer. We request customers to use the above-mentioned channels developed for faster redressals of their grievances.

Best regards,
Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd
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